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How it works

About Marine and Petroleum Complaints Portal

The Marine and Petroleum Complaints Portal (MPC) is a "not for profit" initiative aimed at making Nigeria's maritime, petroleum and allied markets work for consumers, responsible providers, and the economy as a whole.

The portal helps users obtain redress from unfair, deceptive or abusive practices through the deployment of resolution mechanisms most suited for each case. Users are are availed (without cost) the expert opinions of our team of highly experienced resolution officers who thereon may recommend the initiation of preliminary or contingency measures, the escalation of claims to appropriate regulators and/or active claims management on behalf of the complainant. MPC Portal provides a single point of accountability for the marketplace.

Complaints submitted to the portal are first reviewed by resolution officers after which they may forward it ( with a demand for resolution within specified time period) to the service provider or government agency responsible for its treatment or resolution. The complainant may also be contacted for further clarifications or details relating to the complaint.The Portal's resolution officers reserve the right to discard complaints which are adjudged frivolous, outside the scope of industries covered or lacking of relevant details in spite of request for such having been made of the complainant.

The portal will periodically publishes statistics of complaints submitted and resolutions reached on them on an industry by industry basis.

With the express consent of relevant parties involved in any particular case, the Portal may also publish the details of such complaints and if any, the resolutions reached on them.